Terms and Conditions

Acceptance of Terms:
By using the website and services of OKO Wholefoods, you agree to these terms and conditions. If you do not agree to these terms and conditions, you may not use our website or services.

Services:
OKO Wholefoods provides an online platform that allows users to order and purchase Wholefoods and sustainable food products. We reserve the right to modify, update, or discontinue our products at any time.

User Conduct:
You are responsible for your conduct when using our website and product. You agree not to use our website and product for any unlawful purpose or in a way that may damage or disrupt our platform or its functionality.

User Account:
To buy our products, you must create an account with us. You are responsible for maintaining the security of your account and password. You agree to provide accurate and complete information when creating your account and to keep your account information up-to-date.

Payment:
We accept various forms of payment, and by making a purchase on our website, you authorize us to charge your chosen payment method.

Shipping:
We ship to locations within Chennai and nearby Chennai only. Shipping fees may apply, and delivery times may vary depending on location.



Return & Refund Policy

Eligibility for a return:
Your item must be in the same condition, unworn or unused, with tags, and in its original packaging. You'll need the receipt or proof of purchase.

How to initiate a return:

Damages and issues:
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Non-returnable items:
Certain items cannot be returned, such as perishable goods, custom products, and personal care goods. Returns are not accepted for sale items or gift cards.

Exchanges:
The fastest way to get what you want is to return the item and make a separate purchase for the new item.

Refunds:
Once we receive and inspect your return, if approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at orders@okowholefoods.com.

Privacy Policy

Information we collect:
We collect personal information such as your name, email address, postal address, phone number, payment information, and other information you provide to us.

How we use your information:
We use your personal information to provide you with our products, improve our products, communicate with you about your orders, process payments, send marketing communications, comply with legal obligations, and protect our legal rights.

Sharing of your information:
We do not sell your personal information to third parties. We may share your information with service providers who process your information on our behalf and with government authorities if required by law.

Your rights:
You have the right to access, correct, and delete your personal information, as well as to object to our processing of your personal information.

Security:
We take measures to protect your personal information from unauthorized access, use, or disclosure.

Cookies:
We use cookies to personalize your experience, analyze usage, and improve our website and services.

Changes to this policy:
We may update this privacy policy from time to time.